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Brick-and-Mortar Retail Support

Our nearshore call center
is staffed with top-tier
talent who receive
rigorous training to
deliver excellent
customer service.

UNO is conveniently
located in the Dominican
Republic, minimizing
time zone differences
and making it easy to
communicate with
clients or collaborate
during regular business
hours.

With UNO, you'll get the
best of both worlds;
support from bilingual,
culturally aligned agents
at significantly lower costs
than U.S.-based teams.

UNO is proud to partner with you and help you reach your goals with our affordable, scalable, and reliable retail and e-commerce BPO services.

Subscription Services & Direct-to-Consumer

Fashion & Apparel

Pet Supplies & Services

Home Goods & Furniture

Consumer Electronics & Smart Devices

E-commerce & Online Retail

Luxury Retail & Lifestyle Brands

Home Improvement & Renovation Services

Beauty & Personal Care

Our low attrition rate highlights the level of workplace satisfaction amongst our nearshore talent. Many of our professional agents have been with our company for years and provide our clients with exceptional customer service solutions and professionalism.

Professional Call Handling for Retail & E-Commerce

Clear communication is critical to the success of your retail or e-commerce brand. Our bilingual agents are fluent in English (and Spanish) and possess strong interpersonal skills to resolve customer issues efficiently while reinforcing brand loyalty.

Trained and Fluent English Speaking Agents

The success of your business is our mission here at UNO, which is why we offer professional end-to-end retail and ecommerce BPO solutions that will satisfy your customers and fully support your growth. Whether you need help providing customer support, or payment and billing assistance, we are ready to deliver the help you need when you need it.

Fast Ramp-Up Times

Combined with our industry experience and fast ramp-up time, UNO can help you  reduce significant operational costs quickly while avoiding potential pitfalls that could get in the way of your professional success. With UNO, you'll receive premium support at a fraction of the cost.

Beyond seamless brand integration, UNO delivers measurable cost savings. By leveraging nearshore talent, our clients save up to 60% compared to U.S.-based teams.
You only pay for agents logged in hours, giving you flexibility, scalability, and high ROI.

All-Inclusive Pricing and Reduced Workforce Costs

Handling customer inquiries

If your customers have questions about your products or request information about refunds, shipping status or anything else, our representatives are ready to respond professionally and with empathy.

Outbound calls

Our team is ready to effectively reach out to current and new customers on multiple channels to set appointments, generate leads and anything else you may need.

Inbound calls chats and emails

Regardless of the channel used, our reliable retail and e-commerce call center can help with inbound calls, chats or emails to keep your customers satisfied and uphold your company's reputation

Management and order taking

While e-commerce drives today's economy, some customers still prefer to place orders on the phone. Our team can process orders, answer customer questions and promote brand loyalty.

Backoffice support

From campaign setup and product catalog updates to data entry and documentation, our team handles essential backoffice tasks that keep your operations running smoothly and efficiently

Anamika

We have worked with UNO for over 12 years and have always enjoyed their transparency and communication when it comes to resources and our relationship. With UNO I know that my customers are being treated as they deserve – with compassion and care.

Monica

I can't say enough about the exceptional service provided by UNO. Their team consistently delivers top-notch support, handling every call professionally and efficiently. They've seamlessly integrated with our operations, providing a seamless extension of our brand.  

Manager, Customer Care

Ana

We feel confident and supported in working hand in hand with UNO because over the years of business relationship we have built a solid alliance which translates to the satisfaction of our end users.

Can UNO customize solutions based on our specific retail workflows or systems?

Yes. UNO creates tailor-made solutions aligned with your retail operations, whether it's order processing, POS systems, or customer service workflows. Our implementation team works closely with your stakeholders to ensure seamless adaptation.

Can you integrate with our existing CRM, or order management systems?

Absolutely. UNO has experience integrating with a variety of systems commonly used in retail and e-commerce. Our tech team will coordinate with your IT staff to ensure smooth system compatibility and data flow.

Do you offer AI or automation tools to enhance agent performance or reporting?

Yes. UNO provides AI-powered solutions for real-time agent assist sentiment analysis, customer behavior tracking, and reporting dashboards, all designed to improve service efficiency and quality.

Can UNO support knowledge transfer and develop tailored training programs?

Yes. We co-develop training materials with your subject matter experts to ensure agents understand your brand voice, policies, and procedures.