Powering Healthcare Success With High-Impact Healthcare BPO Solutions
Elevate patient experience, reduce costs, and maximize your efficiency with our healthcare call center services.
Schedule a
consultation today
Achieve Up To 60% In Cost Savings with UNO Healthcare Call Center Solutions
Running a busy medical practice means juggling a number of things. UNO works closely with medical clinics to refine and efficiently manage your call-handling processes. This way, physicians and nurses can focus on direct patient care. Our healthcare call center services can quickly take on unforeseen tasks that can get in the way of your clinic's productivity. We can help by:
Identifying and
rescheduling
appointments
Calling no-shows
to reschedule
appointments
Managing
appointment
cancellation requests
Contacting patients
to request information
missing from their
records
Office space, equipment, and utilities
What Can You Expect From UNO's Patient Support Specialists?
In healthcare, faster service leads to happier patients and stronger trust. UNO streamlines patient communication, making it easier for you to focus on providing exceptional medical service for your patients.
Say goodbye to frustrating long hold times and dropped calls. With our advanced call routing processes, we can quickly connect your patients to the correct departments, improving overall efficiency and patient satisfaction.
Reduce Waiting Times
UNO prioritizes patient privacy, which is why our call center representatives and management follow strict HIPAA guidelines. All are trained to handle medical data with discretion. We ensure that all conversations and patient data remain secure.
HIPAA-Compliant and Secure
We believe that language barriers should never stand in the way of high-quality healthcare. UNO provides multilingual support languages and can provide efficient assistance to both English, Spanish and French speaking patients. Our representatives can ensure that every one of your patients, on every interaction, will receive the same level of attention and care they deserve.
Bilingual Healthcare Call Center
UNO allows patients to schedule or modify their appointments. By simplifying your appointment scheduling process, ultimately affecting your finances, you'll experience a reduced number of no-shows or late arrivals to your clinic.
Appointment Scheduling Made Easy
Overcome administrative burdens and grow your clinic with UNO's All Inclusive Pricing
Instead of spending time and resources on training and managing an in-house team, you will still receive high-quality service at a fraction of the cost. Eliminate the burdens of payroll, staffing and HIPAA compliance while receiving access to a dedicated, highly skilled healthcare support team from our Nearshore BPO.
By choosing UNO, you'll receive top-tier services at significant cost savings. Free up your time and let our dedicated team of experienced representatives seamlessly handle your operation's and patient support.
Why Choose UNO for Your Healthcare Practice?
As your customers expect more from your business, you can always rely on UNO to give you a competitive edge.
Hassle-free onboarding
You can expect a smooth onboarding process. UNO allows your operations to be fully up and running and optimized in record time. We take care of everything related to recruitment.
Managing appointments
Handling appointment scheduling and sending regular reminders to reduce "no-shows."
Rescheduling services
Proactively notifying your patients of appointment changes, which can decrease disruptions in your daily operations.
Call screening and routing services
Non-medical calls can disrupt your clinic's workflow. UNO can properly route and send calls to the right departments, creating a smoother patient experience and a more efficient workday.
Reducing call abandonment
By using data analytics in our workforce management department, we can make sure your patients receive timely responses to their inquiries.
Case Study
Frequently Asked Questions
Can UNO customize solutions based on our specific retail workflows or systems?
Yes. UNO creates tailor-made solutions aligned with your retail operations, whether it's order processing, POS systems, or customer service workflows. Our implementation team works closely with your stakeholders to ensure seamless adaptation.
Can you integrate with our existing CRM, or order management systems?
Absolutely. UNO has experience integrating with a variety of systems commonly used in retail and e-commerce. Our tech team will coordinate with your IT staff to ensure smooth system compatibility and data flow.
Do you offer AI or automation tools to enhance agent performance or reporting?
Yes. UNO provides AI-powered solutions for real-time agent assist sentiment analysis, customer behavior tracking, and reporting dashboards, all designed to improve service efficiency and quality.
Can UNO support knowledge transfer and develop tailored training programs?
Yes. We co-develop training materials with your subject matter experts to ensure agents understand your brand voice, policies, and procedures.
Ready to enhance patient experience and streamline your operations?
Making smart outsourcing decisions can support your clinic's success, keeping you ahead of the competition. Outsourcing to UNO's nearshore call center means you'll enjoy significant cost reductions when compared to hiring an in-house team.
Copyright © 2025 uno.com.do All rights reserved. All rights reserved
Customization & Integration
Nearshore Value & Language Capabilities
Cost & Pricing
Compliance & Security
Onboarding & Program Launch
Quality & Oversight
References & Pilots
Can UNO customize solutions based on our specific retail workflows or systems?
Yes, UNO designs tailor-made solutions aligned with your specific workflows, EMR/EHR, or CRM systems. Our implementation team collaborates closely with your internal stakeholders to ensure seamless integration.
Can you integrate with our existing CRM, or order management systems?
Absolutely. UNO has experience working with multiple systems and will coordinate technical integration with your IT team to guarantee compatibility and performance.
Do you offer AI or automation tools to enhance agent performance or reporting?
Yes. We provide AI-powered tools for real-time agent assist, call analytics, and performance tracking. These enhance quality, compliance, and customer experience.
Can UNO support knowledge transfer and develop tailored training programs?
Yes. Our training team works with your subject matter experts to co-create learning modules tailored to your processes and expectations.
What are the benefits of outsourcing to a nearshore BPO like UNO?
With over 20 years of experience in the BPO industry, UNO offers up to 60% cost reduction while maintaining high service standards. Benefits include a skilled bilingual workforce, industry-specialized staff, cultural alignment with the U.S., and the convenience of a similar time zone.
What languages do your agents support?
We provide support in English and Spanish. All our healthcare agents are fluent in English and familiar with U.S. healthcare language and etiquette.
Are agents adapted to the American language and culture and familiar with healthcare terms?
Yes. Our agents are fully immersed in U.S. culture and undergo specialized training in medical terminology and patient engagement.
In what areas will I save by outsourcing with UNO?
You’ll save on recruitment, payroll taxes, hourly wages, training, office space, utilities, compliance overhead, and administrative support.
Will I be charged for admin support like supervisors, managers, WFM, or QA?
No. UNO operates under all-inclusive pricing. You’re only invoiced for productive agent hours, there are no hidden costs for support infrastructure.
Is there a minimum commitment or headcount?
UNO offers flexible models. While there may be a minimum headcount for certain services, we’re open to pilot programs and scalable engagements.
Can we scale up or down based on seasonal volume or demand?
Yes. We support seasonal scalability and have the infrastructure to ramp resources up or down with minimal notice.
Is UNO HIPAA compliant?
Yes. UNO is fully HIPAA compliant and follows rigorous protocols to protect patient health information.
How does UNO ensure the security and confidentiality of patient data?
We operate within a secure infrastructure with access controls, encryption, and continuous compliance monitoring. Our internal audit and compliance teams ensure strict adherence to industry standards.
Do your agents receive training on healthcare regulations and privacy standards?
Yes. All agents undergo mandatory training on HIPAA, data protection, and patient privacy policies as part of onboarding and ongoing compliance refreshers.
Can you support clients with PCI DSS compliance requirements?
Yes. UNO is PCI DSS Level 1 certified and undergoes annual external audits to maintain compliance. We can tailor secure solutions for clients handling payment processing or sensitive financial data.
How does onboarding work for new healthcare clients?
We assign a dedicated project manager to lead the onboarding process. Our team may visit your U.S. site for knowledge transfer, cultural alignment, and training development. We typically complete onboarding within 1 to 2 weeks, but can adapt to any specific timeline based on your needs.
How long does it take to launch a campaign or program?
Typical launches range from 2 to 4 weeks, depending on complexity, integrations, and training requirements.
Do you provide dedicated account managers or client success teams?
Yes. You’ll have a dedicated client success team, including operations, QA, and strategic support, ensuring transparency and performance alignment.
How do you ensure the quality of interaction with patients?
Through structured QA programs, regular call calibrations, and agent coaching. Our agents are trained in empathy, active listening, and compliance-based communication.
How do you ensure quality assurance and performance tracking?
We use robust QA scorecards, live monitoring, AI-driven analysis tools, and weekly performance reviews to ensure service excellence.
Can we listen to live calls or access performance reports?
Yes. Clients have access to performance dashboards, recorded calls, and can participate in live listening sessions upon request.
Are your healthcare agents trained in medical terminology and patient communication?
Yes. Our healthcare division provides specialized training in clinical terminology, patient-facing communication, and healthcare compliance.
Do you offer pilot or proof-of-concept programs?
Yes. Pilot programs help validate our quality, speed, and service fit before scaling. We’re confident in our ability to deliver measurable value early on.
Can UNO provide references from other retail clients?
Yes. Client references are available upon request and can help validate our performance, flexibility, and service standards in the retail space.
Frequently Asked Questions
Providing faster response times
Efficient call-handling practices ensure your patients will be taken care of and treated with respect, resulting in greater patient satisfaction and continued loyalty to your healthcare practice.
Discover a higher level of customer experience with UNO's custom call center solutions supported by cutting-edge innovation and expert talent. View our case study showcasing measurable improvements in service levels and significant reductions in call abandonment rates.
Service Levels
We were able to significantly increase service levels from the first week. We raised the historical SLA of 19% to 74% in the first month,
and with some strategic adjustments by the second month, we were already in the 90% range.
19%
74%
92%
Calls abandonment rate
Significant reduction in call abandonment rates, going from 42.3% prior to the migration to UNO, down to 8.30% in the first month, and ultimately to 0.40% now.
42%
8%
0.4%
Implementation of Quality Assurance
Our target for quality assurance implementation was set at 90% based on our internal benchmarks. We achieved a score of 92.31%, which exceeded our target by 102.56%, highlighting the effectiveness of our quality assurance strategies.
92.31%
Instead of spending time and resources on training and managing an in-house team, you will still receive high-quality service at a fraction of the cost. Eliminate the burdens of payroll, staffing and HIPAA compliance while receiving access to a dedicated, highly skilled healthcare support team from our Nearshore BPO.
With UNO, you have the opportunity for significant cost savings by as much as 60 percent across the following areas:
Payroll taxes and insurance
Lower hourly rate per representative
Benefits and paid time off
Administrative and support staff
How UNO Can Streamline Your Medical Practice's Operations