UNO – Powering Healthcare Success With High-Impact Healthcare BPO Solutions
Elevate patient experience, reduce costs, and maximize your efficiency with our healthcare call center services.
Elevate patient experience, reduce costs, and maximize your efficiency with our healthcare call center services.
Elevate your medical practice
Why Choose UNO for Your Healthcare Practice?
Hassle-free onboarding
You can expect a smooth onboarding process. UNO allows your operations to be fully up and running and optimized in record time. We take care of everything related to recruitment.
Managing appointments
Handling appointment scheduling and sending regular reminders to reduce "no-shows."
Rescheduling services
Proactively notifying your patients of appointment changes, which can decrease disruptions in your daily operations.
Call screening and routing services
Non-medical calls can disrupt your clinic's workflow. UNO can properly route and send calls to the right departments, creating a smoother patient experience and a more efficient workday.
Reducing call abandonment
By using data analytics in our workforce management department, we can make sure your patients receive timely responses to their inquiries.
Providing faster response times
Efficient call-handling practices ensure your patients will be taken care of and treated with respect, resulting in greater patient satisfaction and continued loyalty to your healthcare practice.
How UNO Can Streamline Your Medical Practice's Operations
Running a busy medical practice means juggling a number of things. UNO works closely with medical clinics to refine and efficiently manage your call-handling processes. This way, physicians and nurses can focus on direct patient care. Our healthcare call center services can quickly take on unforeseen tasks that can get in the way of your clinic's productivity. We can help by:
Identifying and
rescheduling
appointments
Calling no-shows
to reschedule
appointments
Managing
appointment
cancellation requests
Contacting patients
to request information
missing from their
records
Achieve Up To 60% In Cost Savings with UNO Healthcare Call Center Solutions
Instead of spending time and resources on training and managing an in-house team, you will still receive high-quality service at a fraction of the cost. Eliminate the burdens of payroll, staffing and HIPAA compliance while receiving access to a dedicated, highly skilled healthcare support team from our Nearshore BPO.
By choosing UNO, you'll receive top-tier services at significant cost savings. Free up your time and let our dedicated team of experienced representatives seamlessly handle your operation's and patient support.
Lower hourly rate per representative
Payroll taxes and insurance
Benefits and paid time off
Office space, equipment, and utilities
Check out the case study below to see how UNO delivers significant cost savings—equivalent to the workload of 20 frontline agents. That’s a potential savings of more than $768,000 per year!
Case Study
Service Levels
We were able to significantly increase service levels from the first week. We raised the historical SLA of 19% to 74% in the first month,
and with some strategic adjustments by the second month, we were already in the 90% range.
19%
74%
92%
Calls abandonment rate
Significant reduction in call abandonment rates, going from 42.3% prior to the migration to UNO, down to 8.30% in the first month, and ultimately to 0.40% now.
42%
8%
0.4%
Implementation of Quality Assurance
Our target for quality assurance implementation was set at 90% based on our internal benchmarks. We achieved a score of 92.31%, which exceeded our target by 102.56%, highlighting the effectiveness of our quality assurance strategies.
92.31%
Making smart outsourcing decisions can support your clinic's success, keeping you ahead of the competition. Outsourcing to UNO's nearshore call center means you'll enjoy significant cost reductions when compared to hiring an in-house team.
Stay Ahead of Your Competition and Enhance Customer Support by Choosing UNO for Your Medical Practice
Faster Service Leads to Happier Patients and Stronger Trust
In healthcare, timely patient communication is a must. UNO streamlines patient communication, making it easier for you to focus on providing exceptional medical service for your patients.
Reduce Waiting Times
Say goodbye to frustrating long hold times and dropped calls. With our advanced call routing processes, we can quickly connect your patients to the correct departments, improving overall efficiency and patient satisfaction.
HIPAA-Compliant and Secure
UNO prioritizes patient privacy, which is why our call center representatives and management follow strict HIPAA guidelines. All are trained to handle medical data with discretion. We ensure that all conversations and patient data remain secure.
Appointment Scheduling Made Easy
UNO allows patients to schedule or modify their appointments. By simplifying your appointment scheduling process, ultimately affecting your finances, you'll experience a reduced number of no-shows or late arrivals to your clinic.
Bilingual Healthcare Call Center
We believe that language barriers should never stand in the way of high-quality healthcare. UNO provides multilingual support languages and can provide efficient assistance to both English, Spanish and French speaking patients. Our representatives can ensure that every one of your patients, on every interaction, will receive the same level of attention and care they deserve.
Key Benefits of Outsourcing Your Healthcare Call Center Services
Outsourcing is a strategic move for providers who want to enhance patient scheduling efficiency, decrease administrative burdens and ensure greater patient satisfaction. Some of the proven ways UNO can provide these benefits include:
Specialized Expertise
Our call center agents receive rigorous training in compliance regulations, medical scheduling and compassionate patient communication.
Faster scheduling
Our experienced representatives effectively handle calls, which reduces call durations and increases efficacy.
Flexibility and scalability
We can adjust our staffing levels as needed based on fluctuations in call volume. This ensures patient inquiries are promptly handled.
Decreased operational costs
By outsourcing, you can reduce your expenses associated with hiring, training and retaining an in-house call center.
Improved patient experience
Our experienced representatives provide high-quality patient interactions, which results in higher satisfaction.
Overcome Administrative Burdens and Grow Your Clientele With UNO's All Inclusive Pricing
Administrative burdens can make it challenging to grow as a healthcare facility. An inefficient call center facility can lead to administrative errors, longer wait times, loss of revenues and patient dissatisfaction. UNO can handle these pain points and help you maintain the high standards of care your patients deserve.
By choosing UNO, you receive exceptional value through our all-inclusive pricing, which covers a complete call center administration team—including auditors, managers, supervisors, directors, workforce management professionals, and even analytics experts. Additionally, you’ll have access to a highly skilled help desk team. This team is dedicated to ensuring seamless operations. All of this additional support comes at no extra cost.
Our team of professional medical representatives is ready to help you tackle any challenge while remaining committed to delivering high-quality, patient-focused solutions.
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Administrative and support staff
With UNO, you have the opportunity for significant cost savings by as much as 60 percent across the following areas:
Discover a higher level of customer experience with UNO's custom call center solutions supported by cutting-edge innovation and expert talent. View our case study showcasing measurable improvements in service levels and significant reductions in call abandonment rates.